What does the MindSave guarantee actually say?
Here is the sentence, as the seller wrote it: “Try MindSave for a full 60 days. If you don’t feel sharper, more focused, and clearer-headed, or you’re not happy for any reason, just send back the bottles, even empty ones, and we’ll refund every penny. No questions asked.”
Three parts of that sentence do the work. First, empty bottles count, which means a finished course still qualifies. Second, no deduction is mentioned. Third, no minimum period of use is attached. Some products in this aisle do attach one.
A money-back guarantee is a purchase term. It makes no medical promise, and it says nothing about whether the capsule will help you.
| Term | What is published |
|---|---|
| Time limit | 60 days counted from the date of purchase |
| Use before returning | No minimum stated by the seller |
| Empty bottles | Accepted, per the seller’s own wording |
| Deductions | None mentioned |
| Postage back | Paid by the buyer; use tracking |
| Send to | 540 Madison Avenue, Floor 18, New York, NY 10022, USA |
| Refund step | Follows the credit of the return by 3 to 5 business days |
| Card step | A further 5 to 10 days |
How do you claim a refund?
The call comes first. Everything else follows from it.
- Ring order support. Phone +1 (302) 200-3480 and quote the order ID found in your confirmation email. Tell them you wish to return the bottles. That call opens the return.
- Put your details in the box. On a slip of paper, note your full name, the order’s email address and the order ID, and pack the slip with the bottles.
- Post it with tracking, at your cost. Keep the receipt. The tracking number is your proof that the parcel arrived.
- Send it to the returns address. It is 540 Madison Avenue, Floor 18, New York, NY 10022, USA. That is not the same as the office address on the contact page.
- Wait out two clocks. Once the return is credited, the refund follows in 3 to 5 business days, and the card then needs 5 to 10 more days.
A parcel that arrives without a call and without your details is a box that nobody can match to a payment. Do not skip the first two steps.
How long do 60 days really give you?
Sixty days is two months. The seller adds, on the same page, that steady use for at least 3 to 6 months gives the best results and that the 6-bottle package is the most popular. Three to six months is 90 to 180 days. That puts the start of the seller’s recommended judging period right where the window closes.
This is not a trap. Both sentences are on the seller’s own page. But a buyer who follows the longer advice will reach the refund decision having used roughly a third of the longest course.
A practical fix is to treat day fifty as your decision day. By then you will have taken about fifty capsules and written about seven weekly notes. Decide on those. If you are undecided, you can still keep the bottles and keep testing, knowing the refund window has closed.
What should you keep for a refund?
Keep four things in one place from day one: the order email with the order ID, the purchase date, the tracking number of the parcel you post back, and a copy of what you wrote on the slip inside it.
| When | What happens |
|---|---|
| Day 0 | You order. Write the date down and keep the email. |
| Day 50 | Your decision day. Read your notes. |
| By day 60 | Ring order support with the order ID, then post the bottles with tracking. |
| 3 to 5 business days after credit | The refund is issued. |
| 5 to 10 days after that | The money appears on the card. |
Ring and post before day 60. How the seller counts the exact moment the window closes is not published beyond 60 days from the date of purchase.
What does the guarantee not cover?
- A bottle bought elsewhere. The window belongs to an order placed through this website.
- Return postage. That is yours, so a tracked service is worth the cost.
- Your health. It is not a medical promise. If something worries you, see a doctor. Do not wait for a refund to do it.
- Anything not in the seller’s wording. If a person gives you a different term on the phone, ask for it in writing.
Also remember that a bonus comes only with the six-bottle pack. What becomes of a bonus when the bottles go back is not published, so ask order support if that matters to you.
Can you return only some of the bottles?
The seller’s wording speaks of sending back the bottles. Whether a part-return is accepted, for example keeping one bottle of a three-bottle order, is not published. If you want to keep some, ask order support before you post anything, and ask for the answer in writing.
The same goes for the bonuses that come with the six-bottle pack. Whether you can keep them after a return is not published here.
What about cancelling an order before it arrives?
That goes through order support too. Ring +1 (302) 200-3480 with the order ID. The website email cannot see orders. How fast an order can be stopped before shipping is not published. If the bottles have already arrived, the 60-day return steps above apply.
Frequently asked questions
How long is the MindSave money-back guarantee?
Sixty days from the date of purchase. The seller’s wording accepts the bottles back even when empty and attaches no minimum period of use.
Do I have to return the MindSave bottles?
Yes. The guarantee says to send back the bottles, even empty ones. First call +1 (302) 200-3480 with the order ID. Then put your name, email address and order ID inside the parcel.
Who pays for MindSave return postage?
The buyer. Use a tracked service and keep the receipt, because the tracking number is your proof that the parcel arrived.
How long does a MindSave refund take?
Once the return is credited, the refund follows in 3 to 5 business days. The card then needs 5 to 10 more days to show it.
Is the guarantee long enough to judge MindSave?
The seller advises 3 to 6 months or more of steady use, but the guarantee lasts 60 days. Use day fifty as your decision point.
Does the guarantee cover a bottle bought on another site?
No. The 60-day window belongs to an order placed through this website. A bottle bought elsewhere cannot be traced to its lot record by this desk.
Our view
The guarantee is the strongest part of the offer. It is written plainly, it accepts empty bottles and it needs no reason. Its weak point is the clock. Sixty days is shorter than the 3 to 6 months the seller itself suggests for best results.
So use it well. Write the purchase date down, keep the order email, take the capsule daily and decide by day fifty. If you return, ring first and post with tracking. If you keep it, you will have made that choice with open eyes.
What this is and is not. MindSave is a dietary supplement. It is not a drug, it is not FDA approved, and no dietary supplement is. Nothing on this page presents it as a treatment for memory loss, dementia, Alzheimer’s disease, mild cognitive impairment or any other condition. If your memory or thinking is changing in a way that worries you, talk to a doctor. Ask a doctor or pharmacist before use if you take any prescription medicine.
Last updated October 16, 2026
Sources named on this page
- Federal Trade Commission. Health Products Compliance Guidance. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
- National Institute on Aging, National Institutes of Health. Cognitive Health and Older Adults. https://www.nia.nih.gov/health/brain-health/cognitive-health-and-older-adults
